At our online store, we take pride in delivering your carefully curated fashion essentials with efficiency and care. Whether you're updating your wardrobe with cozy knits, versatile outerwear, or comfortable activewear, our team ensures every order is processed with attention to detail. Orders are typically packed and dispatched within 1-2 business days after payment confirmation, with a focus on maintaining the quality of your items during transit.
Processing times may vary slightly depending on order volume, but most shipments leave our warehouse within 48 hours of purchase. Delivery timelines are estimates and can be influenced by factors such as carrier delays, weather conditions, or customs clearance for international orders. While we strive for punctuality, we appreciate your understanding that these variables are beyond our direct control.
We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your order total and destination. For orders qualifying for free shipping, the benefit will be applied once the cart value reaches the specified threshold.
Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, our system will automatically verify if we can deliver to your address. Should your region be unavailable, we apologize for any inconvenience and encourage you to check back periodically as we expand our delivery network.
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Tracking updates are typically available within 24-48 hours after dispatch. If you haven't received your tracking information within this timeframe, please check your spam folder or contact our support team at [email protected] for assistance.
While we carefully select reliable shipping partners, occasional delays may occur. If your package hasn't arrived within the estimated delivery window, please allow an additional 3-5 business days for potential carrier delays. For shipments that appear lost in transit, kindly reach out to our customer service at [email protected] with your order details. We'll promptly investigate and work toward a resolution, which may include reshipment or refund depending on the circumstances.
International customers should be aware that additional customs fees, taxes, or import duties may apply upon delivery, depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping fees. We recommend contacting your local customs office for specific information about potential fees before placing your order. Please note that we cannot predict or reimburse these third-party charges.
